Privacy Policy

I. Overview

Please get a picture of how we process your personal data when you visit our website (cortecs.ai), use our implemented routing services, or otherwise have a business relationship with us (we refer to these collectively as our "Services" in this policy) (Art 13, Art 14 GDPR; section 165 para 3 TKG [“Austrian Telecommunication Act”]).

II. What data do we process when you use our Services and who may receive your data?

When using our Services (including our website and API), the following data may be processed of the following data subjects:

Users of the Services; Employees of the User:

• Name
• E-mail address
• Log-In data (E-Mail)
• Services preferences
• Notification preferences
• Data put into the routing system (e.g., prompts)
• User-interactions (e.g. button-clicks)
• Documents and personal data required in a business relationship (eg. invoices, billing address)
• Data required in the course of maintenance
• Screening (clients)/Incident tickets in case of maintenance
• Browser type
• Operating system
• Country
• Date, time and duration of access
• IP address and pages visited.
• Device data: We may store personal data from your device. Such data includes geolocation data, IP address, unique identifiers (e.g. MAC address)

The processing of this data is necessary to provide, manage, and secure the operation of our Services (including our website and API) and to ensure their functionality from a technical point of view. The collection of some of this data is partly carried out via technical cookies. These technical cookies are only used to the extent necessary (section 165 Abs 3 TKG). The processing of this data is justified by our legitimate interest in the operation of our Services as well as contractual and legal obligations (Art 6 para 1 lit b, c and f GDPR).

In order to operate our Services, it may be necessary for us to disclose your information to different categories of recipients. We distinguish between sub-processors that are part of our core Routing Services (providing generative AI inference) and those that provide essential Facility and Support Services (such as user authentication, payment processing, and hosting).

A. Routing Service Sub-processors

When you use our generative AI routing capabilities, your data is processed by one or more of the following providers, based on your configuration and our routing logic.

B. Facility Service Sub-processors

To provide essential functions for our platform, such as managing your user account, processing payments, and hosting our application, we use the following providers. These services are necessary for the establishment and fulfillment of our contractual relationship with you or are based on our legitimate interest in operating a secure and performant service.

III. Overview of the “technical” cookies used

The above-mentioned data is stored using so-called “cookies”. Cookies are text files that are stored on your computer and enable your use of the website to be analyzed. They are used to recognize and store temporary data of the website visitor. We only use cookies to the extent necessary to communicate with you via the website. These technical cookies are activated as soon as you visit our website.

The following cookies are used on our website on the basis of our legitimate interest (Art. 6 para. 1 lit. f GDPR):

IV. Overview of the "advertising cookies" used

In addition to the “technical cookies” described above, we also use so-called advertising cookies (including “statistical cookies”). These advertising cookies make it possible to better understand and evaluate your interests. With the help of advertising cookies, we can merge your “surfing behavior” across the boundaries of our website with data from other websites. This enables us to better understand the interests of our website visitors and to address them in a more targeted manner.

We respect the fact that not every visitor to the website wants this. We therefore only process your data in the course of advertising cookies if you consent to this (Art. 6 para 1 a GDPR). You can revoke this consent at any time, whereby the data processing carried out up to the time of revocation remains justified.

A current list of cookies can be found in the following cookie policy:

V. For what purposes do we process your data when we have a business relationship or you use our Services?

In the course of our business relationship with customers or users, we process data on the basis of contractual (processing of the contractual relationship, pre-contractual obligations, billing for services, dispatch of documents, communication for the processing of the contract) and legal obligations (legally required storage within the meaning of section 132 BAO; section 212 UGB [“Austrian Commercial Act”]) (Art 6 para 1 lit b and c GDPR) as well as on the basis of our legitimate interests or on the basis of legitimate interests of third parties (Art 6 para 1 lit f DSGVO), namely:

• for the purpose of internal administration and management of the business case to the extent necessary (e.g.: Processing your business case, forwarding your business case to various departments, filing, archiving purposes, correspondence with you);
• for the purpose of providing the Services;
• all of your data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices;
• we point out, that we may process data for advertising purposes on the basis of legitimate interests (Art 6 para 1 lit f GDPR). You may object to this form of data processing at any time (Art 21 para 2 GDPR).
• for the purpose of law enforcement;
• for the purpose of conducting investor due diligence;

in each case to the extent necessary. The processing of your data serves the initiation, maintenance and handling of our business relationships. If you do not provide us with this data, we will unfortunately not be able to provide you with the Services.

The processing of your data can also be based on consent (Art 6 para 1 lit a GDPR). This consent can be revoked at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

VI. How long do we store your data

We will only store your data for as long as is necessary for the purposes for which we collected your data. In this context, legal storage obligations must be taken into account (for example, for reasons of tax law, contracts and other documents from our contractual relationship must generally be stored for a period of seven years (section 132 BAO)). In justified individual cases, such as for the assertion and defense of legal claims, we may also store your data for up to 30 years after termination of the business relationship.

We store data of interested parties (e.g. visitors to the website or possible cooperation partners) for up to one year from the time of the last contact by the interested party.

We point out that all data will be irretrievably deleted 30 days after deletion of the account.

VII. Collection of data from other sources

In the course of a business relationship or the initiation thereof, it is naturally necessary to conduct research on the business partner. This is done exclusively to the extent required for this purpose. In this context, data may be retrieved and processed from the following sources:

VIII. Does automated decision-making and/or profiling take place (Art 13 (2) lit f GDPR)?

No automated decision-making or profiling takes place in our company.

IX. What rights do you have with regard to data processing?

We would like to inform you that you have the right, provided that the legal requirements are met:

• You have the right to request information about which of your data is processed by us (see in detail Art 15 GDPR).
• You have the right to request the correction or completion of incorrect or incomplete data concerning you (see in detail Art. 16 of the GDPR).
• The right to have your data deleted (see in detail Art 17 GDPR).
• The right to object to processing of your data that is necessary to protect our legitimate interests or those of a third party (see in detail Art 21 of the GDPR). This applies in particular to the processing of your data for advertising purposes.
• You have the right to receive the transfer of the data provided by you in a structured, common and machine-readable format.

If we process your data on the basis of your consent, you have the right to revoke this consent at any time by e-mail. This will not affect the lawfulness of the data processing carried out up to this point (Art 7 para 3 GDPR).

X. Do you have a right to complain?

If, contrary to our expectations, there is a violation of your right to lawful processing of your data, please contact us by mail or e-mail. We will make every effort to process your request promptly. You also have the right to lodge a complaint with the supervisory authority responsible for data protection matters. In Austria, this is the: Data protection authority (“Datenschutzbehörde”) based in Vienna, Austria.

XI. Opportunity to get in contact

If you have any further questions about the processing of your data, please feel free to contact our data protection coordinator using the contact details below.

XII. Controller